Welcome to Sea Vacation’s FAQ section! Here, we aim to address common questions and concerns to ensure a seamless shopping experience. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of products does Sea Vacation offer?
We specialize in ladies’ fashion clothing and accessories, including beachwear, bikinis, dresses, footwear, and more. Our collections are designed to keep you stylish and comfortable, whether you’re at the beach or updating your wardrobe.
2. Are your products suitable for all body types?
Yes, we offer a wide range of sizes and styles to cater to different body types. Our mastectomy collection is specifically designed for women who have undergone mastectomy surgery.
3. Do you offer chlorine-resistant swimwear?
Yes, we have a selection of chlorine-resistant swimwear that is perfect for poolside lounging or swimming laps.
Shipping and Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number to monitor your delivery.
3. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia. Our global shipping options ensure you can enjoy our stylish collections no matter where you are.
Returns and Exchanges
1. What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. Please refer to our Returns Policy for detailed instructions.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details.
3. Are there any conditions for returns?
Items must be in their original condition, unworn, and with all tags attached. Please ensure the item is securely packaged to avoid damage during return shipping.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM PST.
3. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Thank you for choosing Sea Vacation. We are committed to providing you with high-quality fashion and exceptional customer service. Happy shopping!